Refund Policy
We want paid access to feel clear and fair. This policy describes the operational process; mandatory consumer rights still apply.
Requesting help
Use the contact form from the address associated with your Tinkerwise account. Include your order or checkout reference, the plan, and the reason for the request. Do not send full card numbers.
Annual plans
You can cancel renewal from the customer portal. Cancellation prevents the next renewal and normally leaves access available until the end of the paid period. If you were charged unexpectedly, paid twice, or cannot use the service because of a material service failure, contact us promptly and we will review the charge.
Lifetime plans
Lifetime access is a one-time purchase. Refund requests are reviewed for duplicate charges, material inability to access the purchased service, accidental purchase, or other circumstances required by applicable consumer law.
How refunds are issued
Approved refunds are returned through the original payment method or the payment provider’s supported method. Processing time can depend on the provider and your bank. If a refund is required by law, that law controls the timing and amount.
Related documents
See the Terms of Service and Privacy Policy. If you cannot use the portal, use the contact form.